CRICOS Course Code 116374F | CHC33021
This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
Course Duration
52 Weeks including 16 weeks holiday
Pathways from the qualification
Education pathways may include:
• Certificate IV in Ageing Support
• Certificate IV in Disability
• Diploma of Nursing
• Diploma of Community Services
Job Roles
Job roles and titles may vary across the community services sector including:
• Support worker
• Personal care giver Respite care worker
• Disability service worker
• Accommodation support worker
Entry Requirements
There are no entry requirements for this qualification however it is recommended that individuals should:
• be 18 years or older;
• have completed Year 11 or its equivalent with suitable English language skills.
• International Students are also required to have an English ability at the IELTS 6.0 or equivalent.
• A working with children check and National Police check is required for work placement and for gaining employment. This should be done during orientation so that approval is provided prior to the first industry placement
*Student who wish to apply VET courses directly without IELTS 6.0 or equivalent, please package with ELICOS or complete college EPT test
Delivery Modes
The program uses a variety of methods to provide a rich and engaging learning experience for learners.
- Face-to-face Study : Students will be attending classes for 14 hours per week
- Online Study: Students will need to participate in 6 hours of Online Study per week via Moodle Platform
- Work Placement : Students’ enrolled in the CHC33021 Certificate III in Individual Support are required to participate in a minimum of 120 – hour practical placement. Noting this, the Times Academy program is delivered over 36 weeks of tuition and expects the student will be engaged in a minimal of 5 hours’ work placement each week. Student will commence their work placement as soon as possible after the course commencement following orientation by the workplace supervisor (within the first two weeks). Times Academy will engage with the nominated workplace to ensure that it can provide a suitable environment to gather practical experience across all tasks outlined in the units of competency. Times Academy will complete a Workplace suitability assessment prior to placement with the nominated workplace and coordinate with the service to ensure the student is orientation and inducted properly into the workplace and that the workplace meets the requirements of the training package.
*Times Academy will be responsible for organising/ arranging work placement for students
- Unsupervised/self-Study : Students need to allocate between 10 to 15 hours of self- study time per week to enhance their understanding. A maximum of 15 hours of self-study should be sufficient for an average student to grasp the learning content and complete the Personal Research Task and Reflection Journal.
Course Structure
This qualification is made up of 15 units of competency -9 core units, 6 elective units and 10 clusters
Clusters | Unit(s) |
IS-01: Support and empowerment of older people |
CHCDIS012 – Support community participation and social inclusion CHCCCS038 Facilitate the empowerment of people receiving support CHCAGE011 – Provide support to people living with dementia |
IS-02: Support independence and wellbeing |
CHCCCS040 Support independence and wellbeing CHCCCS041 Recognise healthy body systems |
IS-03: Palliative Care Services | CHCPAL003 – Deliver care services using a palliative approach |
IS-04: Individual Support | CHCCCS031 Provide individualised support |
IS-05- Infection Control | HLTINF006 – Apply basic principles and practices of infection prevention and control |
IS-06 Work effectively in aged care |
CHCAGE013 Work effectively in aged care CHCGRP001 – Support group activities |
IS-07: Work in health and community services |
CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people |
IS-08: Work Health and Safety | HLTWHS002 Follow safe work practices for direct client care |
IS-09: Aged Care Law and Ethics 1 | CHCLEG001 Work legally and ethically |
IS-10: Provide first aid | HLTAID011: Provide first aid |